We offer intelligent tailored solutions, develop automation at the client's request, integrate with 3rd party software and supply a contact center platform to improve your customer experience.
Since 2015, we have been offering the smart integration of Zendesk as a partner and giving your customer support agents the best helpdesk software to process and answer customer questions.
With Zendesk, you centralize all your customer contacts, which means you’ll no longer miss a thing and you can search everything from a single location. Whether your customers contact you by e-mail, phone or in a chat session, you can manage all contacts from a single system.
Enable your customers to quickly find answers themselves in a knowledge base. The knowledge base can easily be tailored to their own requirements and configuration. Extend the scope of your environment by enabling your customers to share articles, ideas and questions through their favorite social networks.
Make your customer contacts interactive by communicating with them in live chat sessions. Simply add the chat functionality with your business and brand to your website and increase the productivity of your support and with it customer satisfaction. If a visitor comes onto your website, you’ll know who it is and which pages he or she is viewing.
By effectively measuring the performance of your team and team members, along with trends and developments among customers, you can improve your support organization. To this end, Zendesk offers extensive reporting and analysis tools, consisting of more than 20 ready-made, fully customizable reports and dashboards.
Increase productivity by automating operating procedures and drawing up particular responses to frequently asked questions beforehand. Quickly identify and respond to problems which have a high priority thanks to configurable ticket displays.
Your data are secured at multiple levels by means of modern security services, including physical security, security of the infrastructure and application security. Zendesk servers are hosted at Tier III, SSAE-16 or ISO 27001-compatible facilities. The security approach has been evaluated as part of the Zendesk SOC 2 Type I-certification and the risk analysis process complies with the ISO 27001 standard. This means your data are guaranteed to be private and secure.
Customer service does not end when you leave your office. Zendesk offers its own apps for your favorite mobile devices, so that you can receive reports, view tickets and respond to them in real time. That way, you can be there for your customers at all times and from any location.
Give your support team more information by linking your Zendesk to third-party applications such as: Salesforce, Google Analytics and SurveyMonkey. That way, you can build your own environment with Zendesk!
Contact Center Live is Zendesk's partner in the Netherlands and supports various companies with Zendesk implementations every day.
Zendesk is the web-based software for better customer service. With Zendesk, customers can easily offer their customers (both internal and external) support via different channels, including e-mail, phone, chat sessions, the web and social media.
More info? E-mail us for more information or call +31- (0)88 – 123 2401