Vocalcom brings together your voice and digital communication from within Salesforce for more responsive, more intuitive, more flexible support
The CONTACTCENTERLIVE Salesforce Integration is fully-functional with one click
CONTACTCENTERLIVE's omni channel customer interaction solution intelligently routes in real-time to agents in real time Emails, Calls, Chats, SOS Calls, Social Posts, Cases, Leads, Orders, and Custom Objects. No more cherry picking or manual routing. CONTACTCENTERLIVE gives you the ability to instantly connect your people to prospects and customers to handle all inquiries using the wealth of knowledge held in Salesforce. So, your team works smarter and performs better while your customers get the answers they seek quickly and reliably – every time. it’s all possible from within the Salesforce console. The incredibly rich suite of integrated call center capabilities are immediately available, improving caller experiences and agents productivity. Check CONTACTCENTERLIVE Cloud Customer Contact Technology capabilities and benefits. Experience today, the most intuitive native cloud contact center to Salesforce.
Smart IVRs provide a great interface for a effortless experience
The customer experience is best when it’s seamless — Combine market leading interactive voice response capabilities with a deep Salesforce® integration to deliver a meaningful self-service IVR experience. With the native CONTACTCENTERLIVE cloud customer contact technology, Salesforce organizations benefit from sophisticated call routing features, automation through self-service applications, personalization through CONTACTCENTERLIVE Cloud CTI and full omni-channel capabilities to deliver a highly personalized customer service and a more satisfying customer experience. In addition, CONTACTCENTERLIVE brings call recording, click-to-dial, predictive dialing and advanced call center capabilities to Salesforce. All of your business processes can be integrated, allowing agents to stay in Salesforceduring the entire interaction. CONTACTCENTERLIVE unleashes the full power of Salesforce to run your entire contact center in Salesforce.com for better sales, marketing and customer support.
Auto screen pop means first call resolution is easier than ever
Connect with customers more easily and effectively by integrating your communication channels with Salesforce. With CONTACTCENTERLIVE cloud contact center built for Salesforce.com, your company benefits from immediate access to a customer's entire history of interactions from one screen, incoming calls are intelligently routed based on Salesforce data and you can prioritize calls from key contacts to improve handling time and customer satisfaction. Agents also avoid having to ask customers to repeat basic information - one of the best steps any business can take toward improving the service process and enhancing the customer experience. You’ve taken the first step by moving to Salesforce. Now take it to the next level and transform your customer interactions by integrating our cloud customer contact technology to Salesforce.