Native Contact Center Solution to Salesforce

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Vocalcom brings together your voice and digital communication from within Salesforce for more responsive, more intuitive, more flexible support

 

Deliver true omnichannel customer experiences without ever leaving Salesforce

The CONTACTCENTERLIVE Salesforce Integration is fully-functional with one click

 

CONTACTCENTERLIVE's omni channel customer interaction solution intelligently routes in real-time to agents in real time Emails, Calls, Chats, SOS Calls, Social Posts, Cases, Leads, Orders, and Custom Objects. No more cherry picking or manual routing. CONTACTCENTERLIVE gives you the ability to instantly connect your people to prospects and customers to handle all inquiries using the wealth of knowledge held in Salesforce. So, your team works smarter and performs better while your customers get the answers they seek quickly and reliably – every time. it’s all possible from within the Salesforce console. The incredibly rich suite of integrated call center capabilities are immediately available, improving caller experiences and agents productivity. Check CONTACTCENTERLIVE Cloud Customer Contact Technology capabilities and benefits. Experience today, the most intuitive native cloud contact center to Salesforce.

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Set up in 30 minutes or less and Automatically capture, route, manage, integrate, orchestrate, and report on inbound and outbound customer interactions through a single agent console. All phone calls and voicemails are tracked and recorded onto a Salesforce case. Whether you have a handful of agents or hundreds of agents, with CONTACTCENTERLIVE you get the rich features and rock-solid reliability of an enterprise-class contact center system, and the business benefits of the Salesforce cloud. Be nimble, make changes instantly online without IT - Connect callers to the right person on the right media, at the first time. CONTACTCENTERLIVE's' "Proactive Virtual Queuing", allows you to completely eliminate hold time and automatically call back all the missed calls. Callers are thrilled every time they use it and businesses see huge gains in operational efficiency and customer satisfaction. CONTACTCENTERLIVE edition for Salesforce gives you a full control over the customer experience by providing the tools you need to track, respond and report on customer interactions. Gain complete visibility into agent metrics and your entire operations through live dashboards and powerful reporting tools. All calls can be easily recorded, archived and located when required. All details are automatically updated and embedded as part of the Salesforce activity record. CONTACTCENTERLIVE is changing the game.
 

Distinguish your Customer Service from Competitors with a Seamless Cross-Channel Customer Experience, fast and fluid. The result: productivity is up while support costs are down.

 

A single sign-on for better control and greater customer engagement

Smart IVRs provide a great interface for a effortless experience

The customer experience is best when it’s seamless — Combine market leading interactive voice response capabilities with a deep Salesforce® integration to deliver a meaningful self-service IVR experience. With the native CONTACTCENTERLIVE cloud customer contact technology, Salesforce organizations benefit from sophisticated call routing features, automation through self-service applications, personalization through CONTACTCENTERLIVE Cloud CTI and full omni-channel capabilities to deliver a highly personalized customer service and a more satisfying customer experience. In addition, CONTACTCENTERLIVE brings call recording, click-to-dial, predictive dialing and advanced call center capabilities to Salesforce. All of your business processes can be integrated, allowing agents to stay in Salesforceduring the entire interaction. CONTACTCENTERLIVE unleashes the full power of Salesforce to run your entire contact center in Salesforce.com for better sales, marketing and customer support.

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its just like installing any other managed package from the AppExchange. Intelligent call routing based on Salesforce data allows you to prioritize your top prospects or customers to the front of the queue based on frequency of calls, customer lifetime value, or other activity captured in Salesforce. Your agents automatically gain visibility on who is calling and all the details of customer inquiry. Update Salesforce cases automatically with complete interaction details and voice mail recordings. Get More flexibility, more responsiveness than ever before. Our Contact Center in Salesforce provides you a Self Service phone numbers throughout the world and allows your Agents and sub-contractors to access from anywhere at anytime. It is intuitively designed - No matter where they are, you monitor in real-time all your activity KPIs within a single view into Salesforce.
 

The perfect all-in-one customer contact center to grow business

Auto screen pop means first call resolution is easier than ever

Connect with customers more easily and effectively by integrating your communication channels with Salesforce. With CONTACTCENTERLIVE cloud contact center built for Salesforce.com, your company benefits from immediate access to a customer's entire history of interactions from one screen, incoming calls are intelligently routed based on Salesforce data and you can prioritize calls from key contacts to improve handling time and customer satisfaction. Agents also avoid having to ask customers to repeat basic information - one of the best steps any business can take toward improving the service process and enhancing the customer experience. You’ve taken the first step by moving to Salesforce. Now take it to the next level and transform your customer interactions by integrating our cloud customer contact technology to Salesforce.

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Your agents can begin to place, answer, and manage calls with features such as transfer, hold, and conference in an instant. Unlike other solutions, CONTACTCENTERLIVE call center software Salesforce edition brings together the complete contact center functionality, multichannel capabilities and social customer service into your Salesforce instance - all easily implemented and simple to use. Enables the audio and screen capture and review of any customer-agent interaction at anytime—no additional hardware or software required. Supports business growth without infrastructure investments by scaling up from the cloud. Smart companies are becoming more responsive and agile - connecting with customers and employees to drive innovation, win new business, and boost loyalty. better yet, you can customize it on the go as your business changes.
 

Get the most out of your Salesforce.com investment, and learn how can improve your company’s sales, marketing, and customer service efforts!